Help Center (FAQ)

Billing How can I subscribe to a premium plan?

To subscribe, log in to your account and navigate to the "Pricing Plan" link in the header or your profile page. Choose a package (Monthly or Yearly) and enter your payment details via our secure Stripe checkout. Your membership will activate immediately.

Billing What payment methods are accepted?

We accept all major credit and debit cards, including Visa, MasterCard, and American Express, processed securely through Stripe. PayPal options may also be available depending on your region.

Billing How do I cancel my subscription?

You can request to cancel your subscription at any time through your Profile page under the "Subscription" tab. Once requested, our support team will process your request, and your auto-renewal will be turned off.

Playback How do subtitles work on FN-TV?

Subtitles are custom-made for our cinematic content. Depending on the video, subtitles might be directly embedded into the stream (which loads automatically) or provided as external selectable files. You can toggle them using the player controls.

Reports How do I report a missing subtitle or broken video?

If you experience any playback issues or find a video with missing/broken subtitles, simply click the "REPORT MOVIE" or "REPORT SERIES" button located at the top of the catalog page. Select the issue type and write a brief description. Our team will resolve it as soon as possible.

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